Une version française de cette page est disponible ici :
/suppression-des-donnees/.
This page describes three different actions, from the lightest to the most final. Choose the one that matches what you want.
1. Disconnect a social network account
Effect: the access token is deleted from the vault immediately. The application loses all access to that account. The publications still scheduled to that account will not go out.
How: in the application, Channels screen → the account concerned →
Disconnect.
Then, on the platform’s side — to be certain that no access remains:
| Platform | Where to revoke |
|---|---|
| Telegram | Open the channel → Administrators → remove the bot |
| Google / YouTube | myaccount.google.com/permissions |
| TikTok | Settings → Security and permissions → Manage app permissions |
| Facebook / Instagram | Settings → Apps and websites |
| Preferences → Permitted services |
What remains afterwards: the name and identifier of the account, for 30 days, so that your history stays readable. Then they disappear.
2. Erase a piece of content, an episode or a series
Effect: the content is removed from your library and can no longer be scheduled.
How: from the screen where it is located → Delete.
What remains, and why: the record of publications already sent stays in the history, with its date and its result. We do not erase it automatically — it is what allows you to account for what has been broadcast, and erasing it would amount to rewriting the past. If you want it to disappear as well, ask at the address below: we will do it.
Note: deleting content in TheDiffuseur does not erase what has already been published on a platform. That is done from the platform itself.
3. Close your TheDiffuseur account — total deletion
Effect: everything is deleted. The tokens, the files, the texts, the series, the episodes, the calendars, the history, the account itself.
How, either way:
- in the application: My account → Close my account;
- or by email to
[email protected], from your account’s address, with the subject line “Deletion of my account”.
The real timescales:
| When | What happens |
|---|---|
| Immediately | The tokens of the connected accounts are destroyed. No publication goes out any more. |
| Immediately | The account is deactivated: you can no longer log in. |
| Within 30 days | Everything else is permanently erased from the active databases. |
| Within 90 days | The encrypted backups containing your data expire in their turn. |
During the first 30 days, it is reversible: write to us and the account is restored. After that period, nothing can be recovered.
What is kept beyond that, and only that: the records that the law obliges us to keep — invoices and accounting documents, for the statutory period. They contain none of your content.
Making a request without going through the application
Write to [email protected] from your account’s address, specifying which of the three actions above you are requesting.
We acknowledge receipt and handle the request within one month, in accordance with the GDPR. If the request is complex, this period may be extended by two months — you would be informed of this, with the reason.
If the reply does not satisfy you, you may refer the matter to the CNIL:
www.cnil.fr/fr/plaintes.